Welcome to Jumping Baby Jacks! PAYDAY SALE is here! Stay safe.
FAQ

FAQ

Q. How do I place my order on the site?
To place your order :-

  1. Click  the “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue adding other products into the cart; once finished, click “Checkout” to proceed to payment.
  3. You will reach a login page where you need to log into your account using your Username and Password. If you don't have an account created yet, you will need to register an account before you proceed with your payment.
  4. You will need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. Select your shipping method and click “next” button.
  6. Choose your payment method click “next” button.
  7. Reconfirm your billing details and agree to the terms and conditions.
  8. Click “Confirm Order” to complete the order.



Q. What are the payment methods available?
We offer the following Payment Methods :-


1. Credit Card/FPX/Debit Card
Via Paypal (Visa or Mastercard / American Express / Paypal Funds) 
Via Ipay88 (Visa or Mastercard / Internet Banking)

 

2. Bank Transfer
Bank : MAYBANK
Bank Account : 5129 0551 7525
Account Name : Jumping Baby Jacks Ent

 

Bank : PUBLIC BANK
Bank Account : 3186774615
Account Name : Jumping Baby Jacks Ent

After payment has been made, please send us the following payment details :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total amount paid :
Your Order No :

You may screenshot and email us the above info to [email protected] or whatsapp us at 016-6535300

Note: Your products will not be delivered until we have this confirmation.
 


Q. How to change my personal information and shipping address?

  • Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.


Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill in the email that you used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.


Q. Can I cancel an existing order that has been made?
Yes, but only if the order is still on pending status.

- Please send an email to our customer service at [email protected] with the message title “Request to cancel order” in order to inform us about the cancellation order.
- Order status that are 'in shipping' or 'shipped' will not be canceled.

Q. What is the product's transaction currency?
All products transaction currency will be done in Ringgit Malaysia (MYR).

Q. How long does the delivery usually take?
Delivery takes about 1 to 3 working days (for local orders with ready stock). Items that are preorder will take 3 to 7 working days, once confirmed.


Q. I still have doubts!
We are sorry that we're unable to clear your doubts in the F.A.Q page. Please send us an email to [email protected] with your queries and we will do our best to address your concerns.

 

Privacy Policy

Jumping Baby Jacks respects the privacy of all our customers and statistics will only be tracked for our business purposes.

Information obtained for the registration procedure on our website and gathered is voluntarily submitted by the customers to us.

 

Confidentiality

Your personal information such as credit cards details, bank account numbers are well kept secret and confidential with us. We will never share any of your personal details to any third party or unrelated entities unless legally required by law. Email addresses and personal information will be strictly kept confidential. 

 

Changes to our Privacy Policy
We do not see a change in this policy at any time. However, Jumping Baby Jacks reserves the right to make amendments to any of the above policies at any time.


Security
Our website applies appropriate security applications in order to keep all the customers information safe at all times and to prevent the leaking of customers' personal identification details from third parties, illegal disclosure and hackers. However bear in mind that any information transmitted through the Internet is NOT 100% guaranteed safe and secure.

 

Return and Exchange Policies

Return of Defective / Faulty / Incorrect products received

 

  • Please inform the Customer Service Team at [email protected] or whatsapp us at 016-6535300 upon receipt of such product(s) and these product(s) should be returned as a whole (not the defective part alone, unless it has been consulted with the Customer Service team) within 7 working days from date of receipt.
  • An exchange will be done if the item(s) sent to you is defective / faulty / incorrect within 7 working days, upon receipt and verification from us. This is subject to availability of stock on hand. We will reimburse normal postage for defective / faulty / incorrect item(s) sent. Should there be no stock available at the time of exchange, customers will be provided store credit until the  availability of stock or said store credit can be used for a different product. 
  • Items returned will only be accepted if they are in their original condition, unused and with original packaging. Jumping Baby Jacks has the right to decline an exchange if the item is not in it's original packaging when returned.
  • A refund will only be given if there are no stocks on hand for exchange or if the item in question has been discontinued from the Brand owner and no alternative products are deemed suitable.
  • Jumping Baby Jacks will not be responsible if your shipment is lost during the return transit.
  • No returns are allowed if warranty has been registered. 
  • No cash refund policy.
  • Jumping Baby Jacks will not be liable should you purchase our product(s) from any third party. We will not entertain any such request for exchange.

 

Please return your purchase to the following address:

Jumping Baby Jacks 

88, Jalan Mahogani 1, Bandar Botanic, 41200 Klang, Selangor

Attn: JBJReturns

 

We are always here to help, if you have questions, please contact our customer service team at 016-6535300.

 

Terms and Conditions

Welcome to Jumping Baby Jacks online store. We are committed to making your online purchasing experience fuss-free and enjoyable for you. You are bound by these terms and conditions as long as you're on www.JumpingBabyJacks.com. Purchasing our product(s) means that you have acknowledged the following terms, have understood them, and have agreed to abide and adhere to them. Terms and conditions stated below applies to all visitors and users of www.JumpingBabyJacks.com


General

The content of terms and conditions may be amended, moved or deleted at any time. Please note that Jumping Baby Jacks reserves the rights to change the contents of the terms and conditions without any prior notice to you. Jumping Baby Jacks reserves the right to take action against any offender(s) for the violation of our Terms and Conditions.

 

Delivery

Jumping Baby Jacks is unable to amend orders once delivery is in process. It is best to ensure that the correct order has been inputted prior to making payments.

  • All orders are processed within 1 to 2 workings days upon confirmation and verification of receipt of payment. Delivery is carried out during working hours on week days excluding local public holidays.
  • We engage third party courier companies for delivery. Thus, we do not take responsibility for damage caused from delivery, unless you opt for insurance.
  • Delivery timeframe:
    • West Malaysia: 1 to 3 working days (depending on the Service Provider selected)
    • East Malaysia: 2 to 5 working days (depending on the Service Provider selected)
    • International: 3 to 16 working days (depending on the Service Provider selected)
    • Klang Valley: Same day delivery is available upon request. Kindly contact 016-6535300
    • Pick up from store (Klang / Damansara): Same day or 1 working day.
  • The Courier companies that we use include: Citylink, DHL, Skynet, EasyParcel, PosLaju, AsiaOne (EM)


Product Information Disclaimer

Jumping Baby Jacks makes best effort to ensure the accuracy of the information provided in the website. However, Jumping Baby Jacks does not guarantee the accuracy of the information, and no liability or responsibility is assumed for any errors or omissions in the contents.

  • We cannot guarantee all actual products will be exactly the same as shown on the monitor as there may be variance (including but not limited to colour, clarity of the pictures) depending on the user's monitor. 
  • We reserve the right to change product(s), product description(s), availability, prices at any time without prior notice. 
  • We reserve the right to correct any errors, inaccuracies, change or edit information without prior notice to the customers. If you are not satisfied with your purchased product(s), please return it back to us with the invoice. Please check out “Return and Refund Policy” for the relevant information.


Link to other sites

This website may contain links to third party websites.  Those links are provided for convenience only and may not remain current or be maintained.  Jumping Baby Jacks is not responsible for the content or privacy practices associated with linked websites.  It is your responsibility to read and understand the terms and conditions applicable to any such websites.  Jumping Baby Jacks will not be liable to you, or any other person, for any loss, damage, cost, expense, liability or inconvenience incurred, paid or suffered as a result of your use of such websites.

 


Trademark & Copyrights

  • All brand names are registered trademarks of respective owners. Jumping Baby Jacks does not claim any legal interests in trademarks, logos, or other intellectual properties, than those of our own.
  • Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site, in other words “Contents of the Site” are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Jumping Baby Jacks.

 


Indemnification

The user shall agree to defend, indemnify and hold Jumping Baby Jacks PLT harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site.